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Self-Service Kiosk – Transforming Customer Experience at Zain Jordan

Dec. 11, 2025

Zain Jordan has taken another bold step toward a smarter, faster, and more customer-centric future with the successful implementation of the new Customer Self-Service Kiosk, a ZAINIAC idea now fully brought to life.

Designed to reduce waiting times and make essential services available instantly, the kiosk empowers customers to complete key transactions independently and securely. It’s a seamless blend of convenience, innovation, and efficiency.

1. Empowering Customers Through Self-Service
With just a few taps, customers can pay bills, replace SIM cards, activate eSIMs, recharge lines, check active services, verify number ownership, print receipts, and much more. This easy accessibility helps reduce queues and frees frontline teams to focus on higher-value support.

2. Secure, Real-Time Integration
The kiosk connects directly to backend systems using secure APIs, ensuring every transaction is validated instantly. This maintains accuracy, protects customer data, and delivers a reliable experience every time.

3. Simple, Multilingual Touchscreen
A clean and intuitive touchscreen interface, available in multiple languages, guides customers step-by-step, making the process smooth even for first-time users.

4. Continuous Monitoring & Support
To guarantee uninterrupted service, the kiosk is monitored around the clock. Regular software updates and routine maintenance ensure peak performance and a consistently smooth user experience.

This idea was submitted by Lina Aqel and Shadi Jebreel, with strong support from Vanguard Nimat Shkakhwa and Enabler Osama Saleem. Their collaboration and dedication played a key role in turning this idea into a fully functioning customer-service milestone, another proud moment powered by ZAINIAC’s innovation.

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