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B2B Digital Vouchers Go Live in Zain Bahrain

Aug. 18, 2025

B2B Digital Vouchers, a smart, sustainable, and cost-savvy idea driven by Ruzaina Al Murbati, is now fully implemented and ready to revolutionize the way we handle corporate voucher distribution at Zain Bahrain.

Traditionally, Zain Bahrain’s B2B customers received printed vouchers, but the process was a very lengthy one, from agreements, activations, purchase orders, to third-party printing, and the occasional stock management issues.

That’s where Ruzaina stepped in, encouraging a digital-first approach to streamline this journey. Her idea was to completely ditch the printed vouchers and go digital, evolving vouchers for a smarter, faster, and greener tomorrow.

B2B Digital Voucher Transformation

The Impact

  • 4,000+ printed vouchers saved annually
  • BD 800 saved per year in third-party printing costs
  • A greener, leaner process — less waste, faster turnaround
  • Significantly reduced processing time for the B2B team and happier customers who don’t have to wait

This idea was implemented through the collaborative efforts of the Technology and BSS Digital, Finance Budgeting & Reporting and Operations, Customer Care, and Corporate (B2B) teams.

Thanks to this power squad, what started as a simple suggestion is now a fully implemented solution, demonstrating the power of ZAINIAC to drive real results.

This is a great example of what happens when we empower our people to improve the way we work. One idea. One improvement. Countless ripple effects.

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